All withdrawals undergo a review process. A wire transfer to your bank once approved generally takes just a few business days to complete. However, wire transfers can, at times, be slow to arrive. Your bank may also hold the funds you've withdrawn from Dapper for a period of time before releasing them to you. Such delays are difficult to predict and depend on your bank.
From time to time wire transfers can fail. Most often, this is due to entering incorrect or incomplete banking information when making the withdrawal request. For example:
• Your routing number might be wrong. If your bank provides more than one routing number, please ensure you're using the one for wire transfers and not Automatic Clearing House (ACH), direct deposit, electronic transfer, or anything else. Using any routing number other than the one for wire transfers will cause your transfer to fail.
• Your account number might be wrong, or incomplete.
• Your name may not match. Wires can only be sent to bank accounts in your name. Be sure you are using your personal bank account, as wires to business accounts may be returned. Withdrawals made to a joint bank account may also be delayed or returned.
If a wire transfer fails, we'll be in touch. However, we also suggest carefully double-checking the information you've entered and letting your bank know that you're trying to do a domestic wire transfer. They'll be able to help you verify any details. If needed, follow the instructions below to update the bank details on your Dapper Account:
1) Open the Payments & Payouts page of your Dapper account.
2) Delete your saved bank account by clicking the trash can icon.
3) Add your banking information, and submit.
It can take a minute for your bank account details to save, so please wait a short while for the information to process before completing your withdrawal request.
Known bank issues
Finally, a wire transfer can also fail if your bank does not accept wire transfers from Dapper. The vast majority of banks based in the US, UK, and Canada do accept wires without issue. For further information, please refer to our guide here.
Note: Some smaller banks may require additional information such as “Further credit to” or “Beneficiary Account” to complete a wire transfer. Currently, we don’t support these details, but we are working to add both in the future.
For more information on the general Dapper withdrawal process, check out this article.