Similar to other online payment services, we may need to request further identification to verify your identity. This will help prevent fraud and keep our community safe.
What type of identification can I use?
A valid government-issued identification is required and is dependent on your region. For example, if you are in North America we require a government-issued ID like your driver's license while other regions will require a passport.
Identity Upload Troubleshooting:
- Ensure that your document is valid and not expired, without any modifications.
- Ensure your document is in a well-lit area without glare.
- Ensure the ID is fully visible and in focus.
- Photograph the entire document and avoid cutting off any corners or sides.
- If using the mobile camera option please note that on iOS only the Safari browser is supported. If you are using Android most browsers (Chrome, Firefox, Brave) will work.