Bank Connection ACH Issues

Are you having trouble connecting your financial institution to your Dapper Wallet? All ACH institution links are through our bank connection partner Plaid. Here is a list of banks with known issues connecting to their network.

 

Institution Issue Possible Resolution
Wells Fargo Unsupported MFA (multi-factor authentication) Reach out to your bank to discuss your login security settings.
PNC Institution not available The connection is temporarily down, please try again later.
Boeing Employees Credit Union (BECU) Intermittent connection issues The connection is temporarily down, please try again later.
Citibank Intermittent connection issues Plaid is currently working towards a resolution.
SOFI  Joint accounts can't currently be linked There is currently no resolution for these account types.

 

If you are experiencing connection issues and your bank is not on this list please reach out to our helpful support team.

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