Troubleshooting on Dapper

You may encounter various bugs or issues related to your Dapper experience that may be tied to your device, browser, or operating system. To potentially resolve these issues, we recommend the following:

  • Try clearing your cache and cookies. Here are instructions for clearing your browser cache and cookies for the most popular browsers: ChromeFirefox, or Safari
  • If you're on a mobile Apple device, please turn off 'Private Relay'
  • Attempt to go on our sites with a different device
  • Try a different browser or an incognito/private browser
  • Ensure that your operating system and browser version is up-to-date
  • See if you reside in an approved region compatible with a Dapper Wallet account. You can check our Residency Requirements article for the full list of ineligible regions
  • Avoid the use of a VPN or ad-blocker. This could cause issues when interacting with our sites
  • Please ensure that you have pop-ups enabled for our sites. Disabling pop-ups could impact a variety of features on our sites

Was this article helpful?

0 out of 0 found this helpful

Have more questions? Submit a request