When purchasing on a Marketplace or adding funds to your Dapper Balance, from time to time a payment can fail. Please note: When payments of any kind fail you will not be charged, although different payment methods do take different times to reconcile. Quick Fixes for Most Payment Failures: Use Dapper Balance to reduce card authorizations. Check card balance and limits before retrying. Contact your bank/issuer if declines persist. When attempting to buy on the marketplace: If you were attempting to pay with your Dapper Balance, most often your refund will be deposited back into your account immediately. During times of high traffic on the site, it may take up to a few hours for your refund to appear. If you were attempting to purchase with your credit card, it will take your bank between 3-5 business days to reconcile and update your statement accordingly. When attempting to add funds to your Dapper Balance: If you were attempting to pay with crypto, Coinbase will let you know if you have underpaid, overpaid, or if there was a late payment. If your cryptocurrency deposit does not go through, the attempted transaction will remain in a Pending status. A Pending status does not always mean the payment is still processing as it will not update to “Failed”. If funds have not appeared in your Dapper Balance after some time, the transaction likely was unsuccessful. Please check your sending wallet or exchange to fully confirm the status. Please note: You will still receive an email from us with the correct amount that we received and your Dapper Balance will be updated according to how much cryptocurrency was sent. This update can take a few hours to appear in your account but can take up to 48 hours during periods of high traffic. If you were attempting to purchase Dapper Balance with your credit card, it will take your bank between 3-5 business days to reconcile and update your statement accordingly. Common Credit Card Declines If your credit card payment is failing, it may be due to: Insufficient funds or credit limit: Check your available balance Issuer declines: Contact your card issuer to confirm they are not blocking the transaction. Fraud prevention blocks: Your bank may flag cryptocurrency-related purchases. Ask your issuer to approve charges from Dapper Labs. Card not supported: Some prepaid or international cards may not be accepted. Known Card Issues In addition to the payment failure scenarios listed above, we are also working with our payment provider to solve an issue in which Citibank, Sutton, and Bancorp Bank cards, sometimes, reject our charges. This is because we charge a $0 authorization fee to confirm a card, but that fee is often blocked by Chase's fraud team. If this happens to you, you will need to contact Chase directly and have them approve the $0 charge. Temporary Security Holds In some cases, you may see an error such as "This transaction was blocked to safeguard your account". This means your transaction was temporarily halted as part of our security measures to help protect your account and our ecosystem. More info here. In most cases, this type of block is temporary and resolves within 24–48 hours. We recommend waiting a day or two and then trying your transaction again. If you're still running into issues after that time, please contact our Support Team so we can help take a closer look. To minimize the chances of encountering this block in the future, we recommend using your Dapper Balance for purchases. You can deposit funds once using your card, and then use your Dapper Balance for multiple transactions. This helps reduce the number of card authorizations and can streamline your overall experience.