Not Receiving Emails

Were you expecting a promotional, marketing, or support ticket email from us and have not received any further update? It's possible that our emails are being bounced if your email address on file is spelled correctly and valid.


Are You Subscribed to Our Marketing Emails?

The first thing to check is your subscription to our email alerts. If you have received marketing emails from us in the past, but are no longer receiving any, you may have unsubscribed to our emails. Please look for one of these older emails and click on Manage Preferences. From the screen that appears, please ensure all relevant boxes are checked.

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Email Inbox Full

In rare cases, our emails may not be received if your inbox is full and cannot accept any more emails. While this is rare, the best course of action is to determine if your inbox is full and clear the inbox so that emails can be received. Once this is complete, you should start receiving our emails again.

 

Email Blocked by Filter

Sometimes the email filter in place for your email address can block our emails to you. In order to prevent this, we would advise whitelisting our email domains so that our emails can more easily reach you. Here are domains you can whitelist for your email provider if necessary: dapperlabs.com, meetdapper.com, onflow.org, flow.com, nbatopshot.com, ufcstrike.com, and nflallday.com.

 

If none of these options worked for you, please Contact Support.

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