3D Secure Requirement

What is 3D Secure?

3D Secure is a security protocol that helps prevent fraud in online credit and debit card transactions. Some banks have decided to utilize this security feature which can prevent your purchase from going through. This security feature is becoming increasingly common in European countries, with the UK in particular. You can find more information about this here.

We have now started accepting cards that require 3D Secure for processing. It is possible that some of your transactions were being processed before because your card issuer wasn't requiring this verification at that time. Please be aware, when this feature is implemented this can result in your saved card information being deleted after each purchase, requiring you to re-add it frequently and try again.


We are working to improve our processing of transactions that require 3D Secure. Until then, if the tips above don't help, you will need to use a different card or an alternative payment method to complete your transactions.

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